Organizational Citizenship Behaviors
Measures Organizational Citizenship Behavior (OCB).
Sample items
- “Helps others who have been absent [Items for OCBI]”
- “Helps others who have heavy work loads [Items for OCBI]”
Reliability & validity
Cronbach's α 0.61–0.88 across reported samples.
Sources
- Williams and Anderson (1991)
Deploy it
The full item bank and survey deployment live in the People Analytics Toolbox (the enterprise survey-item library), with the min-N privacy gate.
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“New York: Free Press, 1947. Weick, Karl E. “Small Wins: Redefining the Scale of Social Problems.” American Psychologist, 1984, 39, 40–49. Whetten, David A., and Cameron, Kim S. Developing Management Skills . (7th ed.) Upper Saddle River, N.J.: Prentice Hall, 2010. Wilkins, Alan…”
— Diagnosing Changing Org Culturematch 50%
“In panel 2, more and more stakeholder interests have been taken into account inside the organization by its different functions – marketing to serve customers, HR to serve employees, finance to serve the capital markets, PR to handle media and community relations, and so on. As…”
— Organizations a Very Short Introductionmatch 50%
“Fairness should apply to the amount of work, visibility attached, closeness to the final output, and number of resources required.Monitor how well communication flows upward, downward, and horizontally in your organization. How much filtering occurs, and by whom is it done? Can…”
— Diagnosing Changing Org Culturematch 48%
Resources: Diagnosing Changing Org Culture · Organizations a Very Short Introduction