Innovative Service Offerings Scale
Reliability & validity
Reliability & validity evidence is syncing from Principia.
Sources
- Atuahene-Gima and Bello et al.
Deploy it
The full item bank and survey deployment live in the People Analytics Toolbox (the enterprise survey-item library), with the min-N privacy gate.
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“Think about the effects of proximity (respondents will group elements that are close together). Be mindful of context effects;Keep open-ended questions to a minimum. However, if you do include them, make sure you provide an appropriate amount of writing space;Use headings and…”
— Surveyquestionnairedesigncollectingprimamatch 47%
“Companies that seek operational agility are more likely to operate in more decentralized structures and governance; focus on such core business processes as innovation, supply chain, and customer management; and use metrics to closely track operating and customer trends (see…”
— Leading Organization Designmatch 43%
“chapters. If a CIO is asking for the value of IT because she wants to argue against outsourcing her entire department, she is not really asking about the value of IT itself, just the value of keeping it in house versus outsourcing it. No value question will ever be asked that…”
— How to Measure Anything Compressedmatch 42%
Resources: Surveyquestionnairedesigncollectingprima · Leading Organization Design · How to Measure Anything Compressed