← HR Metrics·Engagement & Retention
Employee Net Promoter Score
eNPS measuring employee advocacy
How it’s computed
(%promoters - %detractors)
What the evidence shows
| Relates to | Effect (r) | N | Grade |
|---|---|---|---|
| Thriving | 0.64 | 1854 | A |
| Organizational commitment | 0.617 | 131837 | A |
| Job satisfaction | 0.586 | 433684 | A |
| Task performance | 0.464 | 223513 | A |
| Employee service performance | 0.45 | 50 | B |
| Turnover intention | -0.448 | 29832 | B |
| Work family enrichment | 0.42 | 10452 | A |
What this metric can show you
Employee Net Promoter Score can tell roughly 30 pre-built stories — each a designed scene the data either confirms or it doesn’t. Bring your numbers and the Story Finder runs every one of these shapes against them.
specific to engagement & retention
Engagement is eroding
engagement · T1
It's two companies, split by manager
leadership-quality · T1
Most are fine — a tail is struggling
engagement · T1
On this trajectory, you breach the benchmark
regretted-loss · T1
One condition is the binding constraint
cams · T1
One exit reason towers over the rest
exit-knowledge · T1
Retention is working
retention · T1
The workforce is splitting in two
engagement · T1
Top talent is quietly leaving
regretted-loss · T1
Analytical culture → fact-based decision-making
cams · T2
Engaged employees apply discretionary effort → workforce productivity rises
engagement · T2
Intrinsic motivation → performance
engagement · T2
universal shapes — any single metric can take these
A few large values are doing the talking
any focus · T1
A one-time event, not a trend
any focus · T1
It doesn't track — the premise is false
any focus · T1
It's concentrated — one group stands apart
any focus · T1
Scenes are pre-built; your data is the toggle. Browse the full deck or watch one play end-to-end in The Quiet Exodus.
Run it on your data
This metric is computed in the People Analytics Toolbox on your own numbers. See pricing — posted, no quotes.
sources: toolbox:metrics-catalog · principia:metrics
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“(These 28 Research Studies Prove the Benefits) https://www.forbes.com/sites/kevinkruse/2012/09/04/why-employee-engagement/#36bbedf63aab (20 November 2018) 22.1) Employee Net Promoter Score Employee Net Promoter Score (eNPS) is an approach for companies to measure employee…”
— Predictive HR Analyticsmatch 79%
“(18) Kevin Kruse (2012) Why Employee Engagement? (These 28 Research Studies Prove the Benefits) https://www.forbes.com/sites/kevinkruse/2012/09/04/why-employee-engagement/#36bbedf63aab (20 November (19) Tanvir Haque (2018) Four Strategies To Boost Employee Engagement That Can…”
— Predictive HR Analyticsmatch 78%
“To get actionable insights, ask the detractors the reason for the score they gave. [image "employee net promoter score benchmarking promoters and detractors" file=Image00180.gif] Source: Jacob Shriar, Employee Net Promoter Score,…”
— People Analytics Text Mining with Rmatch 75%
Resources: Predictive HR Analytics · People Analytics Text Mining with R