← HR Metrics·Engagement & Retention
Employee Net Promoter Score
eNPS measuring employee advocacy
How it’s computed
(%promoters - %detractors)
What the evidence shows
| Relates to | Effect (r) | N | Grade |
|---|---|---|---|
| Organizational commitment | 0.617 | 131837 | A |
| Job satisfaction | 0.586 | 433684 | A |
| Task performance | 0.455 | 84331 | A |
| Turnover intention | -0.448 | 29832 | B |
| Contextual performance | 0.34 | 3654 | A |
| Organizational citizenship behavior ocb | 0.34 | 3654 | A |
| Voluntary turnover | -0.2 | 1408 | A |
Run it on your data
This metric is computed in the People Analytics Toolbox on your own numbers. See pricing — posted, no quotes.
sources: toolbox:metrics-catalog · principia:metrics
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“(These 28 Research Studies Prove the Benefits) https://www.forbes.com/sites/kevinkruse/2012/09/04/why-employee-engagement/#36bbedf63aab (20 November 2018) 22.1) Employee Net Promoter Score Employee Net Promoter Score (eNPS) is an approach for companies to measure employee…”
— Predictive HR Analyticsmatch 79%
“(18) Kevin Kruse (2012) Why Employee Engagement? (These 28 Research Studies Prove the Benefits) https://www.forbes.com/sites/kevinkruse/2012/09/04/why-employee-engagement/#36bbedf63aab (20 November (19) Tanvir Haque (2018) Four Strategies To Boost Employee Engagement That Can…”
— Predictive HR Analyticsmatch 78%
“To get actionable insights, ask the detractors the reason for the score they gave. [image "employee net promoter score benchmarking promoters and detractors" file=Image00180.gif] Source: Jacob Shriar, Employee Net Promoter Score,…”
— People Analytics Text Mining with Rmatch 75%
Resources: Predictive HR Analytics · People Analytics Text Mining with R