← HR Metrics·Engagement & Retention
Employee Satisfaction Score
Overall employee satisfaction from survey responses
How it’s computed
AVG(satisfaction_rating)
What the evidence shows
| Relates to | Effect (r) | N | Grade |
|---|---|---|---|
| Thriving | 0.64 | 2798 | A |
| Work engagement | 0.6 | 50 | A |
| Turnover intention | -0.536 | 312361 | A |
| Organizational commitment | 0.526 | 50 | B |
| Employee well being | 0.396 | 268045 | A |
| Counterproductive work behaviours | -0.36 | 1386 | A |
What this metric can show you
Employee Satisfaction Score can tell roughly 27 pre-built stories — each a designed scene the data either confirms or it doesn’t. Bring your numbers and the Story Finder runs every one of these shapes against them.
specific to engagement & retention
Engagement is eroding
engagement · T1
It's two companies, split by manager
leadership-quality · T1
Most are fine — a tail is struggling
engagement · T1
On this trajectory, you breach the benchmark
regretted-loss · T1
One condition is the binding constraint
cams · T1
One exit reason towers over the rest
exit-knowledge · T1
Retention is working
retention · T1
The workforce is splitting in two
engagement · T1
Top talent is quietly leaving
regretted-loss · T1
universal shapes — any single metric can take these
A few large values are doing the talking
any focus · T1
A one-time event, not a trend
any focus · T1
It doesn't track — the premise is false
any focus · T1
It's concentrated — one group stands apart
any focus · T1
Scenes are pre-built; your data is the toggle. Browse the full deck or watch one play end-to-end in The Quiet Exodus.
Run it on your data
This metric is computed in the People Analytics Toolbox on your own numbers. See pricing — posted, no quotes.
sources: toolbox:metrics-catalog · principia:metrics
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“At work, my opinions seem to count. Q08. The mission or purpose of my company makes me feel my job is important. Q09. My associates or fellow employees are committed to doing quality work. Q10. I have a best friend at work. Q11. In the last six months, someone at work has talked…”
— First Break All the Rulesmatch 56%
“Maybe your employees prefer additional off-days instead of cash rewards? Candidate experience rating. To analyze the candidate experience survey is to use the Net Promotor Score (NPS) method: (3) “Promoters”, are candidates who rated 9 or 10 in the candidate experience survey.…”
— Predictive HR Analyticsmatch 56%
“A., Asplund, J.W., (2006), Gallup Q12 Meta-Analysis. Cited in MacLeod, 2009, p. 36. (4) Culture Amp (2018) Why Employee Engagement Matters. https://www.cultureamp.com/resources/guides/foundation-guides/why-employee-engagement-matters.html#ref-3 (14 November 2018) (5) Tanvir…”
— People Analytics Text Mining with Rmatch 55%
Resources: First Break All the Rules · Predictive HR Analytics · People Analytics Text Mining with R