← HR Metrics·Engagement & Retention
Employee Satisfaction Score
Overall employee satisfaction from survey responses
How it’s computed
AVG(satisfaction_rating)
What the evidence shows
| Relates to | Effect (r) | N | Grade |
|---|---|---|---|
| Organizational commitment | 0.526 | 50 | B |
| Turnover intention | -0.511 | 100 | A |
| Employee well being | 0.396 | 268045 | A |
| Counterproductive work behaviours | -0.36 | 693 | B |
| Task performance | 0.316 | 54467 | A |
| Organizational citizenship behavior ocb | 0.28 | 33609 | A |
| Voluntary turnover | -0.232 | 156857 | A |
Run it on your data
This metric is computed in the People Analytics Toolbox on your own numbers. See pricing — posted, no quotes.
sources: toolbox:metrics-catalog · principia:metrics
What the literature says
The measurement literature behind this signal — sourced, so you can defend it.
“At work, my opinions seem to count. Q08. The mission or purpose of my company makes me feel my job is important. Q09. My associates or fellow employees are committed to doing quality work. Q10. I have a best friend at work. Q11. In the last six months, someone at work has talked…”
— First Break All the Rulesmatch 56%
“Maybe your employees prefer additional off-days instead of cash rewards? Candidate experience rating. To analyze the candidate experience survey is to use the Net Promotor Score (NPS) method: (3) “Promoters”, are candidates who rated 9 or 10 in the candidate experience survey.…”
— Predictive HR Analyticsmatch 56%
“A., Asplund, J.W., (2006), Gallup Q12 Meta-Analysis. Cited in MacLeod, 2009, p. 36. (4) Culture Amp (2018) Why Employee Engagement Matters. https://www.cultureamp.com/resources/guides/foundation-guides/why-employee-engagement-matters.html#ref-3 (14 November 2018) (5) Tanvir…”
— People Analytics Text Mining with Rmatch 55%
Resources: First Break All the Rules · Predictive HR Analytics · People Analytics Text Mining with R